Terms & Conditions2019-05-28T15:36:58+08:00
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Terms & Conditions2020-12-25T02:30:22+08:00

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE PLACING ANY ORDERS ON NUSANTARACOLLECTION.COM.

These terms and conditions apply to the purchase and sale of products (“Products”) through NUSANTARACOLLECTION.COM (the “Site”). By placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by NUSANTARA COLLECTION without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this Site, and you should review these terms and conditions prior to purchasing any Product. You should also carefully review our Privacy Policy before placing an order for goods through this Site.

Last updated on: 22nd June, 2018

ORDER ACCEPTANCE AND CANCELLATION

All orders are subject to acceptance and availability, and items in your shopping cart are not reserved and may be purchased by other customers.

Once you have made your choice and your order has been placed and payment made, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your payment has been processed by PayPal. If applicable, your PayPal payment will be refunded. If you ordered using store credit, your store credit will be available to use once the order is canceled.

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PRICING AND PAYMENT

All NUSANTARA COLLECTION orders will be processed in US Dollars (USD).

To ensure that your shopping experience is safe, simple, and secure, NUSANTARA COLLECTION uses Secure Socket Layer (SSL) technology.

We accept payment using PayPal, where you have the option to pay by PayPal balance, debit card or credit card. At checkout, you will be directed to the PayPal site to pay for your purchase. Once this transaction is complete, you will be returned to NUSANTARACOLLECTION.COM. An order confirmation will also be emailed to you. Your order will be processed and dispatched for shipping after we receive confirmation of payment from PayPal.

All payment transactions on this Site are processed using PayPal, who will store all your financial information in a securely encrypted environment. NUSANTARA COLLECTION will never ask for, nor store, nor have access to your financial information.

We take reasonable care, in so far as it is in our power to do so, to keep your order details and addresses secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

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CHANGES IN PRODUCTS AND PRICING

We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.

We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers or errors in advertisements, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price and issue a refund.

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PRICE ADJUSTMENT POLICY

We are currently unable to offer price adjustments on items purchased prior to the start of a sale or special promotion. Once an item has been purchased, no price adjustment will be offered should the item be marked-down at a later date.

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PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published.

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SHIPPING AND DELIVERY

Orders will be packed and dispatched for shipping within 2 business days, or 3-4 business days during sale periods.

Orders will be shipped—to the shipping address you provided at checkout—via DHL Express Worldwide. Transit time to USA, Canada, UK, EU countries, Australia and most destinations is 2-3 business days from the date of dispatch.

NUSANTARA COLLECTION is also supported by DHL On Demand Delivery (ODD) service. ODD helps you keep track of your shipment’s progress and also lets you customize or change your delivery preferences. ODD access will be sent to you via email and sms.

NUSANTARA COLLECTION is not responsible for any shipping delays caused by inclement weather conditions and destination customs clearance processes.

*Business days exclude Saturday, Sunday and public holidays.

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SHIPPING FEES, INSURANCE, TAXES AND DUTIES

Shipping cost is calculated on the order page and added to your shopping cart total.

Shipping cost includes insurance. We insure our shipments because they contain handmade, one-of-a-kind or limited edition pieces. NUSANTARA COLLECTION insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any shipments delivered, at which point responsibility for your purchased goods passes to you or your designated recipient. Signature confirmation is to ensure the safe arrival of your purchases.

Shipping cost does not include any taxes or duties which may be applied by customs at the destination country — and any taxes or duties incurred are the responsibility of the delivery recipient. NUSANTARA COLLECTION reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should taxes and duties be unpaid.

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RETURNS AND EXCHANGES

RETURNS

You have 14 days to return an item from the date you received it.

Your item must be returned unused, unworn, unwashed, unaltered and in the same condition that you received it. Your item must be returned in the original packaging—including any boxes, pouches, dust bags and other packaging materials—and with all NUSANTARA COLLECTION and designer tags still attached.

Please include a copy of your receipt or proof of purchase.

Returns that are damaged or soiled or do not meet our policy will not be accepted.

Product colors: We have made every effort possible to ensure the colors are displayed as accurately as possible. However, as computer and mobile screen resolutions vary, we cannot guarantee your screen will accurately display the true color.

Final sale: All products not eligible to be returned will be noted in the Product details. Items purchased at a discounted sale or promotional price are considered final sale items and are not eligible for returns.

Late returns: Any product returned outside of the 14-day return policy are at the discretion of NUSANTARA COLLECTION, and may not be accepted or only accepted for store credit.

Repeated returns: While we offer a flexible Return Policy to make your online shopping experience even easier, we do monitor the number of returns made by customers. Continued returns will be flagged and potentially refused at our discretion or lead to the closure of your NUSANTARA COLLECTION account.

Return process: Simply email care@nusantaracollection.com to initiate a return — including your order number and purchase date.

REFUNDS

Once we receive your item, we will inspect it and will notify you on the status of your refund. If your return is approved, we will initiate a refund.

Your refund—for the value of the item only—will be credited to your PayPal account or converted as store credit. Shipping charges, insurance, customs duties and sales taxes are non-refundable.

RETURN SHIPPING

Shipping costs for returning your item will be borne by you, and are non-­refundable.

We recommend shipping your return item with DHL Express so the package can be tracked. Please consider insuring your package as we cannot be responsible for any items that are damaged or lost in transit.

EXCHANGES

NUSANTARA COLLECTION does not offer a direct exchange because our products are handmade and one-of-a-kind or limited edition pieces. If you are interested in securing an alternative color or style, simply place a new order and return the original unsuitable item.

DAMAGED & FAULTY ITEMS

Goods are classified as faulty if they are damaged upon receipt, or if a manufacturing fault occurs within 3 months of purchase. Please note that items which are damaged as a result of normal wear and tear, by accident or through misuse will not be considered faulty.

If your item arrives damaged: Email care@nusantaracollection.com within 48 hours of receiving your order — including your order number and purchase date, as well as a detailed description and photos of the damage.

If your item becomes faulty within 3 months of the purchase date: Email care@nusantaracollection.com for review — including your order number and purchase date, as well as a detailed description and photos of the fault.

Handcrafted products: The beauty of natural imperfections, inconsistencies and subtle pattern, color or size variations are what make each handcrafted piece charming and one-of-a-kind, and cannot be construed as defects, damaged or faulty.

QUESTIONS?

Please email care@nusantaracollection.com if you have any further questions.

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OWNERSHIP OF CONTENT

Everything you see, hear, or otherwise experience on this Site, including but not limited to the graphics, text, photographs, videos, scripts, features and the like (collectively, “Content”) are owned by NUSANTARA COLLECTION or other authorized third parties and are protected from unauthorized use, copying and dissemination by copyright, trademark, publicity and other laws and by international treaties. NUSANTARA COLLECTION owns the copyright in the selection, coordination, arrangement and enhancement of the Content. NUSANTARA COLLECTION and the NUSANTARA COLLECTION logo are trademarks of NUSANTARA COLLECTION.

Content on the Site is provided to you “as is” for your information and personal non-commercial use only. You may copy or print pages of the Site for the purposes of viewing Content for your own personal use. Your use of the Site and its Content grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

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THIRD-PARTY SITES

We may include hyperlinks on this Site to other websites or resources operated by parties other than NUSANTARA COLLECTION, including advertisers. NUSANTARA COLLECTION has not reviewed all of the sites linked to its Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

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