Shipping & Delivery2021-08-17T14:24:36+08:00
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SHIPPING DELAYS

Our delivery partner DHL Express may experience delivery delays due to the COVID-19 pandemic. At this time it may take between 2-3 more days than the time frames outlined below to get your delivery.

COVID-19 has also had an impact on how quickly our team can pick, pack & dispatch your orders for shipping.

We’d like to thank our customers for their patience and understanding as we work through this challenging period.

 

Delivery Times & Shipping Costs2022-02-25T15:55:06+08:00

Delivery service: DHL International Express

Dispatch time: 2 business days — to process, pack and dispatch orders for shipping

Shipping transit time: 2-3 business days from the date of dispatch — to ship orders to USA, Canada, UK, EU countries, Australia and most other destinations

Shipping costs: free shipping for orders above USD $1,000, and a USD $30 flat rate for orders below USD $1,000 — which will be added to your cart/checkout total

PLEASE NOTE

  • During sale & special promotions, orders may take up to 2 more days to be dispatched.
  • Business days exclude Saturday, Sunday and public holidays.
  • Any delays caused by inclement weather conditions and destination customs clearance processes are not factored into delivery time.
Order Tracking & Customized Delivery2022-02-25T15:59:16+08:00

We ship all orders via DHL International Express. Once your order has been dispatched to DHL, you will receive the following email and SMS notifications from DHL…

Shipment notification: This notification contains an airwaybill number + tracking link for you to track your shipment’s progress online.

On Demand Delivery (ODD): NUSANTARA COLLECTION is supported by DHL On Demand Delivery (ODD). ODD not only provides you with your shipment’s latest status but also lets you customize or change your delivery preferences.

Snapshot showing available ODD options:

Free Shipping Promotions2022-02-26T13:07:24+08:00

From time to time, NUSANTARA COLLECTION runs free shipping promotions on selected items or collections. To be notified by email, sign up for our complimentary IT’S MY LIFE E-MAGAZINE.

Please note that free shipping promotions will be applied to your order on the cart/checkout page.

Taxes & Duties2022-02-25T16:02:23+08:00

We offer free shipping for orders above USD $1,000, and a USD $30 flat rate for orders below USD $1,000 — which will be added to your cart/checkout total.

The free shipping or flat rate shipping cost does not include any taxes or duties which may be applied by customs at the destination country — and any taxes or duties incurred are the responsibility of the delivery recipient. NUSANTARA COLLECTION reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should taxes and duties be unpaid.

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