Shipping & Delivery 2018-02-06T01:59:05+00:00
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Delivery Times & Costs 2018-02-20T01:51:17+00:00

Select your shipping destination below to display the available options and charges.

PLEASE NOTE

  • During sale: deliveries may take up to an additional 48 hours to be dispatched
  • During free shipping promotions: the delivery cost will be removed on the final payment page

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Order Tracking 2018-02-07T02:38:54+00:00

Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.

Our shipping partner, DHL, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:

  • Rescheduling your delivery for a nominated day
  • Placing your shipment on hold if you are away from home
  • Arranging to collect your order from a DHL service point


To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.

Order Processing & Dispatch 2018-02-07T02:24:05+00:00

PLEASE NOTE

  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  • Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
  • We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
Service Update 2018-02-07T02:42:26+00:00

Brazil

Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica – CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.

Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.

China

As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.

Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).

From the rest of the world:
North China – 86 10 67806680
East China – 86 21 55514777
South China – 86 20 86669288

Depending on the clearance method and value of your order, you may need to provide DHL with further information, such as a copy of your ID and a consignee’s declaration letter.

Gaza

All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

Jersey – United Kingdom

Purchases imported into Jersey can be cleared online before arriving at customs.

To declare your shipment, enter the DHL tracking number assigned to your order, which acts as the unique Consignment Line Code (CLC).

View more information.

Mexico

If your order contains footwear, you must hire a licensed broker to clear customs.

GCC Countries

A copy of the following documents must be provided to DHL when shipments arrive to the destinations below:

Saudi Arabia – your Saudi National ID or valid resident permit (Iqama)
Bahrain – your Civil Population Registration (CPR or ID Card)
Qatar – your Qatar Identification Number (QID)

Russia

Your personal Tax ID/VAT number must now be provided with all shipments. In most cases DHL will obtain this themselves but we may contact you if they require any additional information.

If you don’t have a taxpayer number you can apply for one from your local tax authority.

The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information, please contact Customer Care.

Turkey

For orders over 75 EUR, DHL will need you to provide one of the following pieces of information:

  • TR ID number (if you are a Turkish citizen)
  • VAT number (for deliveries to a company address)
  • Passport number (non-residents)

DHL will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments.


Restrictions on jewelry

We are currently unable to dispatch orders containing jewelry to Russia or China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

Free Shipping 2018-02-07T02:50:52+00:00

From time to time, NUSANTARA COLLECTION runs free shipping promotions. To be notified by email, simply sign up for our free newsletter.

Please note that free shipping promotions will be applied to your order on the payment page.

Insurance 2018-02-07T04:00:56+00:00

XXXXXX insures each purchase during the time it is in transit until it is delivered to you. At checkout, you may have the option to select whether you’d like to sign for your delivery. At this point, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by XXXXXX and transfer of responsibility in the same way.

DHL can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. By waiving the signature, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

Please note, if your delivery is above a certain value, you will not have the option to opt out of signature confirmation. This is to insure the safe arrival of your order.

Taxes & Duties 2018-02-07T04:21:42+00:00

To ensure that the most accurate pricing, taxes and delivery costs are displayed, we recommend that you click on the link at the top of our website and select your location from the list of shipping destinations.

TAXES & DUTIES

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. Please note taxes and duties are not applicable for Australian orders under 1000 AUD.

We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following destinations are shipped to on a DDP (Delivery Duty Paid) basis:

Australia
Austria
Bahrain
Belgium
Brunei
Bulgaria
Canada
Chile
China
Croatia
Cyprus
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Germany
Greece
Hungary

India
Ireland
Italy
Japan
Jordan
Kuwait
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Monaco
Netherlands
New Zealand
Norway
Oman
Philippines
Poland
Portugal
Puerto Rico

Qatar
Romania
Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Thailand
Taiwan
United Arab Emirates
United Kingdom
United Kingdom – Jersey
United States
Venezuela

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.

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